Question 1

What does a grooming session include?

Accepted Answer

Our grooming sessions are all-inclusive, providing a comprehensive pampering experience for your dog. Each session features a stylish haircut, nail trim and buff, ear cleaning, ear hair plucking (as needed), teeth brushing, and a customized double shampoo and conditioning treatment selected for your dog’s specific coat needs. We also include a delightful blueberry facial, coat brushing, gland expression (as needed), hand fluff drying, and de-shedding services when applicable. All of this is accompanied by exclusive, one-on-one attention, ensuring your dog feels loved and cared for throughout their time with us.

Question 2

How long does a grooming session take?

Accepted Answer

Grooming sessions typically last between 1 to 4 hours, depending on the size and needs of your dog. We take our time to ensure each pet receives the attention and care they deserve, allowing for a thorough grooming experience that leaves them looking and feeling fabulous.

Question 3

Do you kennel dogs?

Accepted Answer

No, we do not kennel dogs. We understand that being in an unfamiliar environment can be stressful for pets, which is why we prioritize comfort and relaxation. Instead of kenneling, your dog will enjoy the freedom and comfort of our free-roam doggie lounge, allowing them to relax and feel at ease throughout their grooming session.

Question 4

At what age should I first take my new puppy to the groomer?

Accepted Answer

We recommend introducing your new puppy to the grooming experience between 12 to 16 weeks of age. This first introductory visit will be gentle and tailored to get them accustomed to the grooming process. It typically includes a bath, blow dry, nail trim and buff, ear cleaning, teeth brushing, and a light trim around the face, paws, and sanitary areas. Early exposure helps build positive associations with grooming, making it a more enjoyable experience for them in the future.

Question 5

Do you let dogs from different households interact with each other?

Accepted Answer

For the safety and comfort of all pets in our salon, we keep unfamiliar dogs separate. This approach ensures each dog has a peaceful experience during their grooming session.

Question 6

Is dog hair coloring safe?

Accepted Answer

Yes, when performed properly using products formulated specifically for pets, creative coloring can be a safe way to add a fun and unique touch to your dog's look. We use professional pet-safe color products designed for canine use, and all color services are applied carefully by trained stylists with your dog's comfort and well-being as our top priority.

Question 7

What are your prices?

Accepted Answer

For a complete list of our pricing information, we invite you to visit our services page.

Question 8

Why do you have higher rates than some other groomers?

Accepted Answer

Our pricing reflects a higher level of care, time, and experience. We focus on providing a calm grooming environment with one-on-one attention, gentle handling, and customized grooming for each dog.
We also include more in our standard service—such as detailed finishing work, an emphasis on comfort, and a clean, free-roam lounge experience—so your dog receives a more personalized and elevated grooming visit from start to finish.

Question 9

Do you groom any pets besides dogs?

Accepted Answer

Currently, we specialize in dog grooming only. We are dedicated to providing the best possible grooming experience for canines, ensuring that we focus on what we do best.

Question 10

How can I schedule an appointment?

Accepted Answer

Scheduling with us is easy! You can book online anytime through our booking site, or text us at 763-276-0461—whichever is most convenient for you.

Question 11

What vaccinations do you require?

Accepted Answer

We require all dogs to be up-to-date on their rabies vaccination. Ensuring your pet's vaccination is current helps us maintain a safe and healthy environment for all guests in the salon.

Question 12

Can I stay with my dog during the grooming appointment?

Accepted Answer

For the best grooming experience, we work with dogs one-on-one without their owners present. This helps your dog feel more settled, reduces distractions, and allows us to build trust directly with them. In most cases, this leads to a calmer, safer, and more positive grooming experience for your pup.You’re more than welcome to relax in our lobby while your dog is being pampered.

Question 13

Do you groom each dog exclusively one-on-one?

Accepted Answer

Absolutely! We believe in providing an exclusive and personalized grooming experience for each dog. Our grooming sessions are conducted one-on-one with a dedicated stylist, ensuring that your pet receives unwavering attention and care from start to finish. This approach allows us to focus solely on your dog’s unique needs and preferences without distractions, resulting in a more relaxed and enjoyable experience. We take pride in customizing each grooming service and making your pet feel comfortable and loved throughout their time with us.

Question 14

Do you groom all breeds and sizes of dogs?

Accepted Answer

Yes, we proudly groom all breeds and sizes of dogs. Our experienced stylists are skilled in handling a diverse range of breeds, from the smallest toy breeds to the largest working dogs. We understand that each dog has its own unique grooming requirements based on breed standards, coat type, and individual temperament. Whether your furry friend needs a simple bath, a stylish haircut, or specialized grooming techniques, we are equipped to provide the utmost care for every dog that walks through our doors. Your pet's comfort and satisfaction are our top priorities!

Question 15

Do you groom all ages of dogs?

Accepted Answer

Absolutely! We welcome dogs of all ages, from playful puppies to senior companions. Our grooming services are tailored to meet the needs of each age group, ensuring a safe and comfortable experience for every dog. We understand that puppies may require gentle introductions to grooming, while older dogs may have specific health considerations. Regardless of age, we strive to provide a positive and relaxing grooming experience for all.

Question 16

Do you work with dogs that have a hard time with grooming?

Accepted Answer

Yes, we specialize in working with dogs that may be anxious or have difficulty during grooming. Our compassionate and patient stylists are experienced in handling dogs with various behavioral challenges, using gentle techniques and a calm approach to help them feel secure and relaxed. We focus on building trust and making the grooming process as pleasant as possible, ensuring every dog receives the care they deserve, regardless of their grooming history. Your pet's well-being is our priority!

Question 17

How often should my dog be groomed?

Accepted Answer

Dogs’ skin renews itself about every 21 days, which means regular grooming helps remove dead skin, excess oils, and buildup before it causes irritation or odor. For this reason, many dogs do best with grooming every 3–4 weeks. This schedule keeps their skin healthy, coat in great condition, and prevents tangles or matting.

Question 18

Where should I park when I arrive?

Accepted Answer

Clients are welcome to park in the horseshoe driveway right in front of the building. It’s convenient and just steps away from the entrance!

Question 19

Do you require prepayment to book?

Accepted Answer

Prepayment is required for online bookings. For appointments booked by phone or text, payment is typically collected at the end of the appointment. Prepayment may be required in certain circumstances, such as for clients with a history of no-shows or for select specialty services.

Question 20

What if I need to cancel or reschedule my appointment?

Accepted Answer

We kindly ask for at least 48 hours’ notice to cancel or reschedule. Appointments canceled or rescheduled with proper notice may be refunded or have any prepayment applied to a future appointment. Changes made within 48 hours of the appointment time are non-refundable, and any applicable prepayment will be forfeited.

Question 21

What happens if I arrive late or miss my appointment?

Accepted Answer

Arriving more than 15 minutes late or failing to attend your appointment is considered a no-show. Prepaid amounts in these cases are non-refundable, as we dedicate this time exclusively to your dog.

Question 22

Do you express anal glands?

Accepted Answer

Anal gland expression may be included in our grooming packages when it is needed and when it can be done safely. It is not performed on every dog, as unnecessary or frequent expression can cause irritation or other issues. If you would like this service specifically included or skipped, please let us know during booking or drop-off. Otherwise, it will be performed at the groomer’s discretion based on your dog’s individual needs.

Question 23

Do you pluck ear hair?

Accepted Answer

Ear hair plucking may be performed when it is appropriate for your dog’s ear health and comfort. Not all dogs benefit from ear hair removal, and over-plucking can lead to irritation or inflammation. If you prefer that ear hair always be plucked or always be left alone, please let us know during booking or drop-off. If no preference is stated, the groomer will decide based on what is safest and most appropriate for your dog.

Question 24

What forms of payment do you accept?

Accepted Answer

We accept all major credit and debit cards.

Question 25

Can I drop off my dog early or pick up late?

Accepted Answer

To ensure a calm, one-on-one experience for every dog, we ask that drop-offs not be more than 15 minutes early and pickups occur within an hour of notification that your dog is ready. An additional daycare fee may apply for late pickups.

Question 26

Do you groom reactive or anxious dogs?

Accepted Answer

Yes! We specialize in working with dogs who are reactive, anxious, or sensitive, providing a calm, one-on-one grooming experience tailored to their needs.

Question 27

Do you groom dogs with health conditions?

Accepted Answer

Absolutely. We are experienced with dogs who have medical or mobility concerns and ensure their grooming is safe, gentle, and comfortable.

Question 28

Do you require an appointment for only a nail trim?

Accepted Answer

Yes. All services, including nail trims, are by appointment to ensure each dog receives one-on-one attention and the best care.

Question 29

What products do you use?

Accepted Answer

We use premium, pet-safe grooming products tailored to your dog's individual coat and skin needs. Hypoallergenic and fragrance-free options are available for dogs with sensitivities.

Question 30

Do you offer hand stripping?

Accepted Answer

We do not currently offer hand stripping services. Instead, we’re happy to guide you toward alternative grooming options that best support your dog’s coat type and overall care.

Question 31

How will I know when my dog is ready for pickup?

Accepted Answer

We'll send you a text about 15 minutes before your pup is finished, giving you time to head back to the salon. When you arrive, your pup will be all ready!

MINNEAPOLIS, MN

FAQs